A LangChain chain that sorts and answers your support email.
Customer email comes in. The chain classifies, finds the answer in your docs, drafts a reply. High confidence, it sends. Low or urgent, it goes to a human. Every step is on Norbix.
Support Console
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Who this is for
Customer success leads at SaaS companies. Solo founders running their own support. Dev-tool companies whose customers are developers. Agencies offering "AI handles tier 1" to their clients.
Lighter than the full AI Support Desk — start here, scale up later.
What you'll build
Classifier
Category, urgency, sentiment. The first thing the chain does on every ticket.
Retriever
Finds matching passages in your help docs. Cites them. Real sources, no made-up answers.
Writer
Drafts a reply with confidence score. High → send. Low → human queue.
Watch a ticket get sorted.
One inbound email. The chain classifies, retrieves, drafts. Sent or queued in under a minute.
The build
Email in
Customer emails support. Norbix turns it into a ticket row.
Chain runs
Classifier → retriever → writer. Three steps, one chain.
Confidence routing
High → send. Medium → human queue. Low or urgent → ping on-call.
Live console
A page your support team watches. Approve, edit, reject in one click.
Reply tracked
Reply goes out. Thread tracked. History recorded. Customer replies stay in the ticket.
Light support stack. Same outcome.
LangChain chain, ticket schema, support console — all yours.
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