Legal policies

Read the current Support Policy and the approved upcoming commercial policies for Managed Service and annual deployment licences. The upcoming policies have no effective date yet. Existing agreements and mandatory local rights remain protected.

Current Support Policy

The policy effective 17 October 2026 remains in force. Its Standard, Priority and Self-Hosted commitments are preserved in full here.

Upcoming Terms of Service

Plans, annual licences, optional engineer hours, trials, provider ownership and consumer rights.

Published upcoming policy — not yet effective

Upcoming Data Exit Policy

Strict trial Flex deadlines, paid-data retention, secure exports, support-led recovery and required longer retrieval periods.

Published upcoming policy — not yet effective

Upcoming Support Policy

Assisted support, prepaid engineer hours and cases that always receive free human help, across deployment types.

Revision 4 commercial rules and hour-pack prices approved — not yet effective. Operational readiness, customer transition and an effective date are still required.