Stop renting support tools.
Build your own ticketing, AI replies from your docs, human takeover, and SLA timers — on Norbix. The same back end you already run. Costs scale with traffic, not seats.
Support Console
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Who this is for
SaaS teams growing out of a cheap support tier. Dev-tool companies whose customers are developers and whose answers live in docs. Agencies that want to sell "AI handles tier 1" to their clients.
Not for teams that want a vendor with a 24/7 phone number. This one you own.
What you'll build
Ticketing
Every email, every chat, every form lands as a ticket with status, owner, and history.
Auto-replies from your docs
An agent reads your knowledge base, drafts a reply, and sends it when confident.
Routing
Tickets get classified — billing, bug, how-to — and land on the right team's queue.
Human takeover
Any agent can jump in. Approve the AI draft, edit it, reject it, or escalate.
SLA timers
Tickets sitting too long ping someone. Customers get an acknowledgement so they know they're heard.
Reports
Tickets per day. Auto-resolve rate. Median time to first reply. Repeat-offender topics.
Watch a ticket go from inbox to answer.
One support email. Classified, drafted, sent — under a minute.
Pick your agent stack
The agent is the brain. Norbix is the body. Use any of these.
The build
Inbox in
Wire email, chat widget, and form. Three doors, one queue.
Ticket shape
Status, owner, priority, channel, customer, thread, resolution. Plain database table.
Agent reads
Pulls the matching docs, drafts a reply, scores its confidence.
Route or send
High confidence → send. Medium → human queue. Low or urgent → ping on-call.
Live console
A live page for the support team. One-click approve, edit, reject, escalate.
Learning loop
Human answers fold back into the docs. Next time, the agent gets it right.
Own your support stack.
Repo, schemas, agent recipes, migration guide from Zendesk — all in your inbox.
Join the waitlist